MyMAClub Website Privacy Policy
Last updated: Friday 26 June 2026
This Website Privacy Policy explains how Erick Jonathan Albarracin Mena, sole trader, trading as MyMAClub (ABN 60 310 347 544) (referred to in this policy as MyMAClub, we, us or our) collects, uses, stores and discloses personal information through the MyMAClub website.
This policy applies to personal information collected through our public website, including when you browse the website, submit an enquiry, request a demo, sign up for updates, or otherwise interact with website forms, pages and content.
This policy does not apply to your use of the MyMAClub app, dashboard, POS platform or other hosted software services, which are covered by separate app, platform or service terms and privacy wording where applicable.
1. Our commitment to privacy
1.1 We respect your privacy and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
1.2 Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. What personal information we collect
2.1 The personal information we collect through the website may include:
a. your name;
b. email address;
c. phone number;
d. business name;
e. job title or role;
f. enquiry details or message content;
g. information you provide when requesting a demo, pricing information, onboarding information or support contact;
h. marketing preferences;
i. technical information such as IP address, browser type, device type, operating system, referring pages, date and time of access and website usage information; and
j. other information you choose to provide through the website.
2.2 We may also collect limited information through cookies, analytics tools and similar website technologies.
3. How we collect personal information
3.1 We may collect personal information when you:
a. visit or browse our website;
b. complete a form on the website;
c. contact us through the website or by email;
d. request a demo or further information;
e. subscribe to marketing communications or updates;
f. interact with website chat, enquiry or booking features, if enabled; or
g. otherwise provide information to us voluntarily.
3.2 We may also collect information automatically through website technologies such as cookies, analytics tools, server logs and similar tracking tools.
4. Why we collect and use personal information
4.1 We may collect, hold, use and disclose personal information for purposes including:
a. responding to enquiries and requests;
b. providing information about our products, features and services;
c. arranging demos, onboarding discussions or follow-up contact;
d. sending newsletters, updates or marketing communications where permitted;
e. improving website content, functionality, user experience and performance;
f. understanding how visitors use the website;
g. maintaining website security and detecting misuse or technical issues; and
h. complying with legal obligations.
4.2 We may also use personal information for related purposes that you would reasonably expect, or where you have consented.
5. Cookies and analytics
5.1 Our website may use cookies and similar technologies to support website functionality, remember preferences, understand usage patterns and improve performance.
5.2 These technologies may collect information such as browser type, pages viewed, session behaviour, referring URLs, approximate location based on IP address and device identifiers.
5.3 You can usually control or disable cookies through your browser settings. If you do, some parts of the website may not function properly.
5.4 We may use third-party analytics or tracking services to help us understand website traffic and visitor behaviour.
6. Direct marketing
6.1 We may send you marketing communications about our services, updates, offers or relevant business information where permitted by law.
6.2 You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us using the details below.
7. Disclosure of personal information
7.1 We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:
a. website hosting providers;
b. IT and cloud service providers;
c. email and communications providers;
d. analytics and website service providers;
e. customer relationship management or enquiry management providers;
f. professional advisers, including legal, accounting or compliance advisers;
g. contractors or service providers supporting our website or business operations; and
h. government, regulatory or law enforcement bodies where required or authorised by law.
7.2 We may also disclose personal information in connection with a business restructure, sale, transfer or proposed sale of business assets, subject to appropriate confidentiality measures.
8. Overseas disclosure
8.1 Some of our website service providers may store or process personal information outside Australia.
8.2 This may include countries where cloud hosting, analytics, communications, infrastructure or support providers operate.
8.3 Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with applicable privacy requirements.
9. Security
9.1 We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
9.2 These steps may include access controls, account protections, secure service providers, system monitoring and other reasonable technical and organisational measures.
9.3 No method of internet transmission or electronic storage is completely secure. Because of this, we cannot guarantee absolute security.
10. Access and correction
10.1 You may request access to personal information we hold about you, and you may request correction if you believe it is inaccurate, incomplete or out of date.
10.2 We may need to verify your identity before responding to a request.
10.3 In some cases, we may refuse access or correction where permitted by law, but if we do, we will explain the basis for that decision.
11. Retention
11.1 We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, to manage our records, or to comply with legal obligations.
11.2 When personal information is no longer reasonably required, we may destroy it or de-identify it, where appropriate.
12. Third-party websites
12.1 Our website may contain links to third-party websites, applications or services.
12.2 We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.
13. Changes to this policy
13.1 We may update this Website Privacy Policy from time to time.
13.2 The updated version will be posted on the website with the revised effective or last updated date.
14. Contact and complaints
14.1 If you have a question, request or complaint about privacy, you can contact us using the details below:
Email: support@mymaclub.com
14.2 If you make a privacy complaint, we will review it and respond within a reasonable time.
14.3 If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.